Symantec Reports Trojan.Gen virus in NET.LOGIX install

PROBLEM: The file netlogix.vb.scaling.exe included in the install of NET.LOGIX 6.0 is being quarantined and deleted by Symantec as a Trojan.Gen virus.

CAUSE: This is a FALSE POSITIVE detection by Symantec and has been resolved.

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-----Original Message-----
From: [e-mail] [mailto:[e-mail]]
Sent: Thursday, December 15, 2016 6:42 AM
To: [e-mail]
Subject: [No Reply] False Positive submission (12119)

In relation to submission 12119.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

File name: NETLOGIX.VB.Scaling.exe

MD5: d334864604129b4c2e37283e280163ff

SHA256: 64817c32aba88aa6c3e2b3a9927efc8668b4303c58df4f479087446a8c4160e8

Note: Whitelisting is available by downloading a RAPID RELEASE indicated in the Further Information section below or via the next Live Update

Further Information:

Required RAPID RELEASE sequence >= 182413

The latest Rapid Release definition available here:

ftp://ftp.symantec.com/AVDEFS/norton_antivirus/rapidrelease

To check the current sequence number of the Rapid Release definition:

http://www.symantec.com/security_response/definitions/rapidrelease

More information on Rapid Release definitions can be found:

https://support.symantec.com/en_US/article.TECH103326.html

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 -----Original Message-----
From: [e-mail] [mailto:[e-mail]]
Sent: Tuesday, October 18, 2016 9:51 AM
Subject: [No Reply] False Positive submission (6362)

In relation to submission 6362.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

    File name: netlogix60.exe

    MD5: 576777189dc139989ffa1d88ef89ea06

    SHA256: c8968f010de9b982ac43530b579037a1f6e2333e6533cbb5f5c70313f1ff1f1a

    Note: Whitelisting may take up to 24 hours to take effect via Live Update

If detection persists, please contact support:

* Norton: https://support.norton.com/sp/en/us/home/current/info

* SEP: https://support.symantec.com/en_US/endpoint-protection.54619.html

Decisions made by Symantec are subject to change if alterations to the Software are made over time or as classification criteria and/or the policy employed by Symantec changes over time to address the evolving landscape.

If you are a software vendor and would like to upload your software for proactive whitelisting, please complete one of the following forms:

* If you are BCS customer: https://submit.symantec.com/whitelist/bcs

* Otherwise: https://submit.symantec.com/whitelist

For more information on best practices to reduce false positives:

http://www.symantec.com/content/en/us/enterprise/white_papers/b-to_increase_downloads-instill_trust_first_WP.en-us.pdf

Sincerely,

Symantec Security Response

http://securityresponse.symantec.com